• Brands
    • Akarana Baby
    • ab New Zealand
  • Help & Support
    • Instruction Manual
    • Warranty
    • Safety & Recall Instruction
    • Resources
    • Site Map
  • About
    • About Us
    • Contact Us
    • Distributors
    • Privacy Policy
    • Terms & Conditions
MENU CLOSE BACK  


Home    Warranty

 

 

Warranty

 

Rights & Remedies

We are dedicated to delivering a quality product to all our customers. All our hardline products come with one year warranty and softline products come with three months warranty from the date of purchase. Warranty covers any manufacturing defects in materials and workmanship used in normal conditions and in compliance with operating instructions. We reserve the rights to determine if warranty terms and conditions have been met.

If we determine that the product has a manufacturing fault, we will repair or replace it free of charge for you. The decision to repair or replace is solely at the discretion of Akarana International Ltd or its authorized distributors.

A repair may mean we will send you a self repair kit or send replacement fabric components which you may need to fit. Due to some parts being discontinued or unavailable, replacement parts and product may be subject to minor variations when compared to the faulty part.

 


What do you require?

All warranty claims must be accompanied by a proof of purchase (sales receipt) to allow verification of the date of purchase. Where proof of purchase is not provided, we reserves the right to charge a service fee and/or charge for parts replaced/repaired. A return freight charge may apply.

 


Please retain your Proof of Purchase

Only the original owner is covered by the manufacturer's warranty and must have purchased the product from an authorized retailer.

 


What is not covered under warranty?

Our manufacturing warranty does not cover damage cause by normal wear & tear, accident or negligence. Example include fabric worn down by regular use and the natural breakdown of colors and materials over extended time and use. It also does not cover claims resulting from misuse, abnormal use, overloading, child outgrowing product, not following instructions, any transportation damage, poorly maintained product, dropped goods, second hand product, modified product, colour fading, over inflation, mold damage, fabric cuts, foam hand grip tears, tyre punctures and corrosion to frames or fasteners as a result of atmospheric or environmental conditions.

The warranty is 'return to base' and not a free in home service. This means you'll need to arrange for the product to get to an authorized representative or retailer for warranty or service.

 


Outside of warranty terms?

If your product is outside the one year warranty period or if the fault is not covered by the manufacturer's warranty, we will happily repair your product where possible for a reasonable charge.

 


Exclusions

Any consequential loss or damage to any person or property directly or indirectly as a result of using product.

The warranty is only valid in the country of purchase.

Please note that tyres, inner tubes and foam hand grips are not covered by warranty, except for out of box instances of failure.

 

 



 
Kia Ora! Welcome to Akarana NZ





HOME
ab New Zealand

Deluxe Car Seat Protector
Baby Car Mirror
Insulated Bottle Bag
Backseat Organizer
Snack and Bottle Holder
Infant Car Seat Carrier "All-Season" Fabric Cover
Portable Diaper Changing Clutch
Carabiner Buggy Hooks
Toddler Backpack
Lunch Bag
Kids Canvas Backpack
Toddler Harness Backpack
Akarana Baby
Strollers
Car Seats
Juvenile Furniture
Baby Carriers
Diaper Bags
Newborn Essentials
HELP & SUPPORT
Instruction Manual
Warranty
Safety & Recall Instruction
Resources
Site Map

ABOUT
About Us
Contact Us
Distributors
Privacy Policy
Terms & Conditions

 
Copyright © Akarana International Limited. All rights reserved. Best Viewed : 1380x768 pix IE 8 & above, Google Chrome.